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PROFESSIONAL SUMMARY

High energy trainer with over 20 years of corporate, government and nonprofit experience focusing on meeting organizational goals through attracting, training and retaining talent. Specialties include leadership, communication and teamwork.

EMPLOYMENT

Training Officer 2008 – Present
State of California, Sacramento
• Successfully designed, developed, delivered and evaluated training for over 500 employees in 5 departments. Managers estimated $1.5 million net savings from increased efficiencies.
• Chaired a statewide taskforce to standardize training resources and evaluation resulting in increased efficiency and removal of redundant efforts.

Diversity Training Officer 2004 – 2008
City of Sacramento, California
• Managed the City of Sacramento’s diversity training program
• Recruited, trained and supervised team of 18 diversity training facilitators
• Increased management and employee enrollment in diversity classes by 77%
• Designed and developed curriculum and delivered and evaluated training for managers and front-line employees

Manager, Organization Development 1996 – 2004
Chiquita Brands International, Santa Ana, Costa Rica
• Facilitated corporate responsibility implementation process for management teams
• Trained managers in five countries in corporate responsibility and supervision
• Provided train-the-trainer workshops for field trainers in five countries to facilitate corporate responsibility initiative to 20,000 employees
• Reduced strikes and job actions from over 400 per year to zero through training of labor-management facilitators

EDUCATION

MBA (Organizational Behavior), Weatherhead Enrichment Scholar
Case Western Reserve University, Weatherhead School of Management, Cleveland, Ohio

BA Social Science (Psychology), Dean’s Honor List, California State University, Sacramento, California

PROFESSIONAL DEVELOPMENT

Certificates
• Train-the-Trainer Certificate, California State University, Sacramento, California
• Leadership, Manager and Supervisor Training Certificate, City University, City of Sacramento, California

Presentations
• How to Develop Effective Community Relations, Ethical Corporation, 2003, Washington, DC
• Calculating the Basic Needs Wage, Business for Social Responsibility, 2000, New York, New York
• Education, Forum on Business and Social Responsibility in the Americas, 1999, São Paulo, Brazil

Coursework
• Measuring Return on Investment, Los Rios Community College District, 2010, Sacramento, California
• Tools for Tolerance for Professionals, Museum of Tolerance, 2005, Los Angeles, California
• Strategic Planning, Center for Corporate Citizenship, 2002, Miami, Florida
• Técnicas de Empowerment, Development Dimensions International, 1996, Monterrey, Mexico

Languages
Fluent in English and Spanish

One-day meeting skills training class for 15 employees:
Benefit: $12,300 by reducing unnecessary staff time in meetings
Total cost (including your employees’ time in training): $3,900
Return on investment: 215%.

Five-day supervision class for 15 supervisors:
Benefit: $55,000 by reducing the employee turnover rate
Total cost (including your employees’ time in training): $19,500
Return on investment: 185%.

The pilot, Jim Hunter, the co-pilot, the purser, flight attendant DeLuna and the assistant flight attendant all worked as a high performing team in this high stakes flight from San Francisco, California to Chicago’s busy O’Hare Airport. Though the burser also had a pilot’s license, they agreed that DeLuna should take the co-pilot’s seat since she had a commercial pilot’s license and more experience as a pilot. Then the pilot briefed DeLuna on her responsibilities and the co-pilot backed her up during the time he was able to be in the cockpit. The assistant flight attendant backed up DeLuna in the first class cabin. Passengers were safe and well served because of the excellent teamwork on the part of the crew of flight 1612.

Elements of teamwork demonstrated by the crew of flight 1612 include nine of the ten ebb associates characteristics of successful teams*:
• Clear goals
• Defined roles
• Open and clear communication
• Effective decision making
• Balanced participation
• Valued diversity
• Positive atmosphere
• Cooperative relationships
• Participative leadership
* (there is no evidence of a conflict that had to be managed, which would have been the tenth characteristic listed Model for Building Teamwork in The Pfeiffer Book of Successful Team-Building Tools, Elaine Biech, Editor)

American Airlines spokesman Tim Wagner said “The entire incident was handled very well on all accounts.” American Airlines’ investment in training, and the teamwork of the crew, paid off for the passengers of flight 1612, and for American Airlines as a company.

Negative behaviors the team needs to decrease to improve performance:
· Behind door complaining
· Being redundant
· Complaining
· Fewer meetings
· Frowning
· Negativity
· Separation between programs
· Separation between work sites

Communication Training
· Active Training Techniques: Promoting Learning by Doing
· Business Writing: Organizing, Writing, and Editing the wRITE Way
· Consultative Selling: How to Build Partnership in Business Relationships
· Effective Communication: Getting Your Message Across
· Effective Listening: Better Relationships and Improved Results
· Improvisational Skills: Achieving Workplace Success
· Presentation Skills with Visual Aids: Ways to Sell Yourself
· Satisfaction Guaranteed: Delivering High-Caliber Customer Service

Teamwork Training
· Communicating in Teams: Skills That Make a Difference
· Developing a Vision: It Takes a Team
· Enhancing Established Teams: Strategies for Team Development
· Facilitating Teams: From Forming to Storming
· Process Improvement: Using Process Maps for Analysis and Design
· Productive Groups: Skills That Make a Difference

Career Development Training
· Career Exploration and Planning: Reviewing Your Options
· Developing Career Resilience: New Career-Management Strategies
· Informational Interviewing: Obtaining Important Information
· New-Employee Orientation: Becoming Acquainted With a New Company
· Righting Resumes: Putting Your Best Foot Forward

Personal Development Training
· Balancing Work and Family: How to Promote a Family-Friendly Workplace
· Breakthrough Learning: Learning to Learn in a Changing World
· Interpersonal Effectiveness: Developing Core People Skills
· Personal Effectiveness: Strategies for Effective Living
· Stress for Success: Understanding and Managing The Stress In Your Life
· The Time of Your Life: Getting All You Want Out of Life Through Time Management

Diversity Training
· Appreciating Diversity: A Window of Opportunity
· Cross-Cultural Effectiveness: Obtaining Success in the Global Arena
· Managing a Diverse Workforce: How to Make It Work
· Sexual Harassment: A Modern Workplace Dilemma

Conflict Management Training
· Negotiating to Win/Win: Conflict Resolution in Personal and Professional Relationships