John Goldberg & Assoc.: Leadership, management, supervision, communication & teamwork training in Sacramento, California

We help organizations save money:

JohnGoldberg.com — Tue, 09 Nov 2010 15:49:04 +0000

RETURN ON INVESTMENT

One-day meeting skills training class for 15 employees:
Benefit: $12,300 by reducing unnecessary staff time in meetings
Total cost (including your employees’ time in training): $3,900
Return on investment: 215%.

Five-day supervision class for 15 supervisors:
Benefit: $55,000 by reducing the employee turnover rate
Total cost (including your employees’ time in training): $19,500
Return on investment: 185%.

Patti DeLuna: Teamwork & training on American Airlines flight 1612 benefits employees, customers & the company

JohnGoldberg.com — Thu, 17 Jun 2010 21:21:27 +0000

After Patti DeLuna, Flight Attendant on American Airlines flight 1612, took over for her sick co-pilot she said “On the airplane, we work as a team. Nobody’s a star, not even the captain. It’s all teamwork. That’s our training. That’s how we’re trained.”

The pilot, Jim Hunter, the co-pilot, the purser, flight attendant DeLuna and the assistant flight attendant all worked as a high performing team in this high stakes flight from San Francisco, California to Chicago’s busy O’Hare Airport. Though the burser also had a pilot’s license, they agreed that DeLuna should take the co-pilot’s seat since she had a commercial pilot’s license and more experience as a pilot. Then the pilot briefed DeLuna on her responsibilities and the co-pilot backed her up during the time he was able to be in the cockpit. The assistant flight attendant backed up DeLuna in the first class cabin. Passengers were safe and well served because of the excellent teamwork on the part of the crew of flight 1612.

Elements of teamwork demonstrated by the crew of flight 1612 include nine of the ten ebb associates characteristics of successful teams*:
• Clear goals
• Defined roles
• Open and clear communication
• Effective decision making
• Balanced participation
• Valued diversity
• Positive atmosphere
• Cooperative relationships
• Participative leadership
* (there is no evidence of a conflict that had to be managed, which would have been the tenth characteristic listed Model for Building Teamwork in The Pfeiffer Book of Successful Team-Building Tools, Elaine Biech, Editor)

American Airlines spokesman Tim Wagner said “The entire incident was handled very well on all accounts.” American Airlines’ investment in training, and the teamwork of the crew, paid off for the passengers of flight 1612, and for American Airlines as a company.

Issues from Improving Team Performance training in Sacramento

JohnGoldberg.com — Thu, 17 Jun 2010 04:32:10 +0000

Positive behaviors the team needs to increase to improve performance:
· Assist each other
· Communicate
· Connect to community
· Evaluation of work
· Follow through
· Give recognition
· Implement clearer directions on workload
· Make clearer policies
· More meetings as a whole team vs. programs
· Problems of organization brought to the forefront for all staff
· Provide feedback
· Respect others’ time
· Smile
· Support the organization’s events and activities outside of work
· Trust building/team building exercises
· Utilize members and resources

Negative behaviors the team needs to decrease to improve performance:
· Behind door complaining
· Being redundant
· Complaining
· Fewer meetings
· Frowning
· Negativity
· Separation between programs
· Separation between work sites

New John Goldberg & Assoc. Class List

JohnGoldberg.com — Tue, 15 Jun 2010 03:02:46 +0000

Leadership, Management Development & Supervision Training
• 360 Feedback: Developing an Effective System
• Art of Delegation: Effective Guidance for Your Direct Reports
• Challenge of Change: Helping Others to Confront It
• Coaching and Counseling: Two Ways to Guide Employees
• Coaching Skills: Supporting Employee Development
• Conducting a Performance Review: Facilitating Employee Growth
• Creative Problem Solving: Getting Unstuck and Finding New Solutions
• Ethics and Business: It’s Not an Oxymoron
• Goal Setting: Still the Best-Kept Secret of Success
• Making Meetings Work: How to Plan, Organize, and Conduct Productive Meetings
• Mentoring: Empowering Personal and Organizational Change
• Motivating Employees: Carrots Over Sticks
• On-the-Job Training: A Structured Approach
• Performance Management: Leading People to High Performance
• Proactive Project Management: How to Be In Charge From Beginning to End
• Process Improvement: A Never-Ending Journey
• Staffing Your Organization: Interviewing for Effective Selection of Candidates
• Strategic Planning for Action-Oriented People: An Eight Step Process to Get Results
• Succession Planning: The Manager’s Role
• Taking Initiative: How to Be More of a Leader in Your Own Job

Communication Training
· Active Training Techniques: Promoting Learning by Doing
· Business Writing: Organizing, Writing, and Editing the wRITE Way
· Consultative Selling: How to Build Partnership in Business Relationships
· Effective Communication: Getting Your Message Across
· Effective Listening: Better Relationships and Improved Results
· Improvisational Skills: Achieving Workplace Success
· Presentation Skills with Visual Aids: Ways to Sell Yourself
· Satisfaction Guaranteed: Delivering High-Caliber Customer Service

Teamwork Training
· Communicating in Teams: Skills That Make a Difference
· Developing a Vision: It Takes a Team
· Enhancing Established Teams: Strategies for Team Development
· Facilitating Teams: From Forming to Storming
· Process Improvement: Using Process Maps for Analysis and Design
· Productive Groups: Skills That Make a Difference

Career Development Training
· Career Exploration and Planning: Reviewing Your Options
· Developing Career Resilience: New Career-Management Strategies
· Informational Interviewing: Obtaining Important Information
· New-Employee Orientation: Becoming Acquainted With a New Company
· Righting Resumes: Putting Your Best Foot Forward

Personal Development Training
· Balancing Work and Family: How to Promote a Family-Friendly Workplace
· Breakthrough Learning: Learning to Learn in a Changing World
· Interpersonal Effectiveness: Developing Core People Skills
· Personal Effectiveness: Strategies for Effective Living
· Stress for Success: Understanding and Managing The Stress In Your Life
· The Time of Your Life: Getting All You Want Out of Life Through Time Management

Diversity Training
· Appreciating Diversity: A Window of Opportunity
· Cross-Cultural Effectiveness: Obtaining Success in the Global Arena
· Managing a Diverse Workforce: How to Make It Work
· Sexual Harassment: A Modern Workplace Dilemma

Conflict Management Training
· Negotiating to Win/Win: Conflict Resolution in Personal and Professional Relationships

Participant comments regarding recent decision-making class in Sacramento

JohnGoldberg.com — Fri, 04 Jun 2010 15:49:18 +0000

The style of teaching let us go on our own and jumped in when needed
I liked the interaction as a group
The handouts were clear and helpful
I liked the PowerPoint presentation

Expectations met in recent decision-making class in Sacramento

JohnGoldberg.com — Fri, 04 Jun 2010 15:46:37 +0000

Learn strategies for decision making
Learn a framework for decision making
Learn a defined set of rules for decision making
Make best decision regarding cost and other factors

Training & development event in Sacramento

JohnGoldberg.com — Tue, 01 Jun 2010 16:37:10 +0000

ASTD Sacramento Chapter
From Trainer/Coach to Infopreneur
Stephanie Chandler
June 15, 2010
5:30pm – 7:30 pm
Rancho Cordova City Hall
2729 Prospect Park Dr.

Training & development event in Sacramento

JohnGoldberg.com — Fri, 28 May 2010 03:13:02 +0000

Sacramento Area Organization Development Network presents
Coaching for Non-Coaches: Coaching for Personal, Professional, & Organizational Change
Pat Ferris, Principal at The Ferris & Associates
11:30am – 1:30pm, Friday, June 18th
UC Davis Extension
Sutter Square Galleria, 2nd Floor
2901 K Street, Sacramento
For more information, email programs@SAODN.org

Return on investment from leadership and teamwork training

JohnGoldberg.com — Sun, 16 May 2010 14:09:22 +0000

The cohesiveness of every team accounts for 28 percent of its performance. Let’s consider a department in which the revenue target is $100 million. If the team is cohesive, it could bring in $128 million; if it lacks cohesion, it could bring in $72 million. That’s a $56 million variable depending on the team’s cohesion. And research shows leadership accounts for about 14 percent of team cohesion.

Participant comments about a recent analytical skills class in Sacramento

JohnGoldberg.com — Fri, 14 May 2010 17:08:49 +0000

· It was a very good growth experience for me in that it helped me to realize my own potential
· Very good.
· The group activities are valuable for team building and ice breaking.
· The class was very informational with some of the exercises very relevant to my job.
· Positive.
· I enjoyed the ‘pretest” and “post-test” emails so that I could be aware (on my own) what I knew, if I had listened, etc.
· It helped reinforce the concepts of presenting and developing ideas and overall understanding of the issue
· The thinking exercises were very entertaining. Overall, I thought the exercises were a fun way to present the course materials.
· The instructor was excellent
· wonderful presenter and very good with diverse learning group
· John is a great instructor – very patient and has a clear idea of the content he is teaching.
· John’s calm demeanor, ability to read the class and willingness to speed up or slow down instruction as necessary made for an effective and comfortable environment
· Delightful, flexible yet structured which was pivotal in keeping in step with the amount of material that was to be presented.
· Well done
· Liked the way you kept checking with us after every section to allow for questions/concerns.