We help organizations save money:

November 9, 2010

RETURN ON INVESTMENT

One-day meeting skills training class for 15 employees:
Benefit: $12,300 by reducing unnecessary staff time in meetings
Total cost (including your employees’ time in training): $3,900
Return on investment: 215%.

Five-day supervision class for 15 supervisors:
Benefit: $55,000 by reducing the employee turnover rate
Total cost (including your employees’ time in training): $19,500
Return on investment: 185%.


Issues from Improving Team Performance training in Sacramento

June 16, 2010

Positive behaviors the team needs to increase to improve performance:
· Assist each other
· Communicate
· Connect to community
· Evaluation of work
· Follow through
· Give recognition
· Implement clearer directions on workload
· Make clearer policies
· More meetings as a whole team vs. programs
· Problems of organization brought to the forefront for all staff
· Provide feedback
· Respect others’ time
· Smile
· Support the organization’s events and activities outside of work
· Trust building/team building exercises
· Utilize members and resources

Negative behaviors the team needs to decrease to improve performance:
· Behind door complaining
· Being redundant
· Complaining
· Fewer meetings
· Frowning
· Negativity
· Separation between programs
· Separation between work sites


New John Goldberg & Assoc. Class List

June 14, 2010

Leadership, Management Development & Supervision Training
• 360 Feedback: Developing an Effective System
• Art of Delegation: Effective Guidance for Your Direct Reports
• Challenge of Change: Helping Others to Confront It
• Coaching and Counseling: Two Ways to Guide Employees
• Coaching Skills: Supporting Employee Development
• Conducting a Performance Review: Facilitating Employee Growth
• Creative Problem Solving: Getting Unstuck and Finding New Solutions
• Ethics and Business: It’s Not an Oxymoron
• Goal Setting: Still the Best-Kept Secret of Success
• Making Meetings Work: How to Plan, Organize, and Conduct Productive Meetings
• Mentoring: Empowering Personal and Organizational Change
• Motivating Employees: Carrots Over Sticks
• On-the-Job Training: A Structured Approach
• Performance Management: Leading People to High Performance
• Proactive Project Management: How to Be In Charge From Beginning to End
• Process Improvement: A Never-Ending Journey
• Staffing Your Organization: Interviewing for Effective Selection of Candidates
• Strategic Planning for Action-Oriented People: An Eight Step Process to Get Results
• Succession Planning: The Manager’s Role
• Taking Initiative: How to Be More of a Leader in Your Own Job

Communication Training
· Active Training Techniques: Promoting Learning by Doing
· Business Writing: Organizing, Writing, and Editing the wRITE Way
· Consultative Selling: How to Build Partnership in Business Relationships
· Effective Communication: Getting Your Message Across
· Effective Listening: Better Relationships and Improved Results
· Improvisational Skills: Achieving Workplace Success
· Presentation Skills with Visual Aids: Ways to Sell Yourself
· Satisfaction Guaranteed: Delivering High-Caliber Customer Service

Teamwork Training
· Communicating in Teams: Skills That Make a Difference
· Developing a Vision: It Takes a Team
· Enhancing Established Teams: Strategies for Team Development
· Facilitating Teams: From Forming to Storming
· Process Improvement: Using Process Maps for Analysis and Design
· Productive Groups: Skills That Make a Difference

Career Development Training
· Career Exploration and Planning: Reviewing Your Options
· Developing Career Resilience: New Career-Management Strategies
· Informational Interviewing: Obtaining Important Information
· New-Employee Orientation: Becoming Acquainted With a New Company
· Righting Resumes: Putting Your Best Foot Forward

Personal Development Training
· Balancing Work and Family: How to Promote a Family-Friendly Workplace
· Breakthrough Learning: Learning to Learn in a Changing World
· Interpersonal Effectiveness: Developing Core People Skills
· Personal Effectiveness: Strategies for Effective Living
· Stress for Success: Understanding and Managing The Stress In Your Life
· The Time of Your Life: Getting All You Want Out of Life Through Time Management

Diversity Training
· Appreciating Diversity: A Window of Opportunity
· Cross-Cultural Effectiveness: Obtaining Success in the Global Arena
· Managing a Diverse Workforce: How to Make It Work
· Sexual Harassment: A Modern Workplace Dilemma

Conflict Management Training
· Negotiating to Win/Win: Conflict Resolution in Personal and Professional Relationships


Participant comments regarding recent decision-making class in Sacramento

June 4, 2010

The style of teaching let us go on our own and jumped in when needed
I liked the interaction as a group
The handouts were clear and helpful
I liked the PowerPoint presentation


Expectations met in recent decision-making class in Sacramento

June 4, 2010

Learn strategies for decision making
Learn a framework for decision making
Learn a defined set of rules for decision making
Make best decision regarding cost and other factors


Training & development event in Sacramento

June 1, 2010

ASTD Sacramento Chapter
From Trainer/Coach to Infopreneur
Stephanie Chandler
June 15, 2010
5:30pm – 7:30 pm
Rancho Cordova City Hall
2729 Prospect Park Dr.


Training & development event in Sacramento

May 27, 2010

Sacramento Area Organization Development Network presents
Coaching for Non-Coaches: Coaching for Personal, Professional, & Organizational Change
Pat Ferris, Principal at The Ferris & Associates
11:30am – 1:30pm, Friday, June 18th
UC Davis Extension
Sutter Square Galleria, 2nd Floor
2901 K Street, Sacramento
For more information, email programs@SAODN.org


Participant comments about a recent analytical skills class in Sacramento

May 14, 2010

· It was a very good growth experience for me in that it helped me to realize my own potential
· Very good.
· The group activities are valuable for team building and ice breaking.
· The class was very informational with some of the exercises very relevant to my job.
· Positive.
· I enjoyed the ‘pretest” and “post-test” emails so that I could be aware (on my own) what I knew, if I had listened, etc.
· It helped reinforce the concepts of presenting and developing ideas and overall understanding of the issue
· The thinking exercises were very entertaining. Overall, I thought the exercises were a fun way to present the course materials.
· The instructor was excellent
· wonderful presenter and very good with diverse learning group
· John is a great instructor – very patient and has a clear idea of the content he is teaching.
· John’s calm demeanor, ability to read the class and willingness to speed up or slow down instruction as necessary made for an effective and comfortable environment
· Delightful, flexible yet structured which was pivotal in keeping in step with the amount of material that was to be presented.
· Well done
· Liked the way you kept checking with us after every section to allow for questions/concerns.


New, interactive presentations free to Sacramento area organizations

May 7, 2010

Leadership
· Going Outside Comfort Zones: Brief Exercises in Change
· Window Shade: Depicting Different Approaches to Decision Making

Communication
· Communication Tokens: An Awareness Exercise
· Direct Communication: You Write the Scripts
· Explaining Something Complicated: Avoiding Information Dumps

Facilitating Teams
· Card Exchange: A Unique Way to Stimulate Discussion
· Changing the Rules: Altering Group Process
· Multi-Voting: A Constructive Way to Make Decisions
· Problem with Majority Voting: A Double Whammy

Team-Building
· Are You a Team Player? Things Team Players Do
· Creative House Building: An Exercise in Teamwork
· Making Paper Cups: Simulating a Learning Organization
· Paper Airplanes: The Power of Collaboration
· Stages of Team Development: A Card Sorting Activity

Influencing Others
· Influencing Others: Four Role-Play Scenarios
· Question First: The Best Way to Overcome Resistance

Teaching and Coaching Employees
· Building Skills Through Role Plays: You Have Options
· Components of Effective Coaching: Observing the Process
· Show But Not Tell: Upping the Stakes

Conflict and Negotiation
· Breaking a Stalemate: Steps to Move Forward
· Rating Methods to Deal with Conflict: Yours and Theirs
· Ten-Thousand-Dollar Challenge: Working Through a Conflict
· Views of Conflict: A Word Association Game

Creativity and Problem Solving
· Brainwriting: An Alternative to Generating Ideas Verbally
· Inspired Cut-Outs: Freeing the Mind
· Making Decisions After Brainstorming: Narrowing the Options
· Part Changing: Demonstrating a Technique to Increase Creativity
· Wearing Someone Else’s Shoes: Taking a Different Perspective

Diversity
· I’ve Been Curious: Questions I Have Been Afraid to Ask
· Setting the Record Straight: Things About Me and Others Like Me

Sales and Customer Service
· Your Company’s Sales Philosophy: How Do You Treat Customers?

Getting Acquainted
· Predictions: Making Guesses About Co-Participants
· Things We Have in Common: Getting to Know You
· What’s in a Name? My Story

Understanding Others
· Be Curious, Not Furious: Five Ways to Understand Others
· Comparing Yourself to Others: Looking for Differences and Similarities
· Three C’s: What Makes People Difficult

Exchanging Feedback
· Animal Metaphors: An Exercise in Obtaining Honest Feedback
· Giving Effective Feedback: Wheaties Over Donuts
· Judging the Impact of Words: Applications to Giving Feedback

Assertive Behavior
· Assertive Starters: Ways to Begin an Assertive Message
· Concerns About Confronting Employees: Overcoming the Anxiety
· Non-Verbal Persuasion: Assessing Its Impact
· Stating Complaints and Requesting Change: Skill Practice

Train the Trainer
· Active Vacations: Topics versus Objectives
· Has This Ever Happened to You? Making Team Learning Work
· Training Styles: Three Continua
· You Have Many Options: Increasing Your Training Repertoire


Participant comments about new manager/supervisor workshop in Sacramento:

April 30, 2010

· It reminded me of a mirror. Having the opportunity to hear what others see in you.
· Opportunity to discuss needed strengths in supervisor roles
· The workshop was conducted professionally.
· The trainer helped me understand my strong and weak points in a fun way.
· The trainer was prepared and knowledgeable.


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